Warranty, Exchange and Return

Exchange and Return:



If you want to cancel the order after the order is completed, please contact:008617722688550

With customer service via WhatsApp as soon as possible

 We do not accept cancellation of orders after shipments have been sent. In the event that you receive a damaged or defective product from the first use of the product, please contact us directly within a maximum of 7 days from the date of receiving the order via WhatsApp,and record the video if it is playing, and the video must include a code

The device, as soon as possible, communicate via WhatsApp.

We will send this video to our factory for investigation, after the inquiry we will send the new machine to the customer at the first time!

Our website www.kinseibeauty.com bears the shipping costs.


Warranty on all electronic devices for a period of: one year from the date of purchase, and the purchase invoice must be presented or

Provide us with the order number

The warranty does not cover misuse, breakage or gifts attached with the products.

Note:

  • Warranty and replacement does not include accessories and other non-electronic products.
  • If you do not receive the shipment from the shipping or delivery company, contact us via WhatsApp.
  • If the device of the device is damaged when used in the correct way, please record the video, and the video must include the device code, as soon as possible, contact us on WhatsApp.


We will send this video to the manufacturer for investigation, after investigation we will send the new device to the customer at the first time!